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REFUND POLICY

A legal disclaimer

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Last updated: January 2026

This Refund Policy applies to all services provided by E,B.I GLOBAL LLC ("Company", "we", "us", or "our"). By purchasing or using our services, you agree to the terms outlined below.

1. General Policy – All Sales Are Final

Due to the nature of our virtual, digital, and service-based offerings, all sales are final, and no refunds will be issued once services have been initiated, accessed, or delivered, unless otherwise stated in writing.

2. Eligibility for Refunds (Limited Exceptions)

Refunds may be considered only under the following circumstances:

  • You were charged in error (duplicate or incorrect charge)

  • Services were not delivered at all due to a verified fault solely caused by E,B.I GLOBAL LLC

Refunds will not be issued for:

  • Change of mind

  • Lack of use or participation

  • Failure to meet third-party requirements (including Arise or client platforms)

  • Delays or issues caused by third-party providers

  • Termination due to violation of our Terms and Conditions

3. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting us may result in:

  • Immediate termination of services

  • Suspension of future access

  • Submission of evidence to the payment processor

We reserve the right to dispute chargebacks that violate this Refund Policy.

4. Refund Request Process

If you believe you qualify for a refund under the limited exceptions above, you must:

  • Submit a written request within 7 days of the original transaction

  • Provide proof of payment and a clear explanation of the issue

All refund decisions are made at the sole discretion of E,B.I GLOBAL LLC.

5. Processing Time

If approved, refunds will be processed within 7–14 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.

7. Contact Information

For refund-related inquiries, contact us at:

E,B.I GLOBAL LLC
Email: INFO@EBIGLOBALLLC.COM
Phone: +254 703 289 243

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