SHIPPING POLICY

Shipping Policy

Last updated: January 2026

This Shipping Policy applies to all products and services purchased from E,B.I GLOBAL LLC ("Company", "we", "us", or "our"). By placing an order, you agree to the terms outlined below.

1. Shipping Arrangements

All shipping is arranged after purchase confirmation. Orders will not be dispatched until full payment has been received. This ensures that delivery services are activated only for confirmed orders, reducing unnecessary costs and delays.

2. Delivery Fees

Delivery fees are calculated based on the service type, distance, and any applicable surcharges. Fees are displayed at checkout and must be paid in full by the customer prior to dispatch. All fees are final and non-refundable once the order has been processed and dispatched.

3. Delivery Timeframes

Estimated delivery times will be provided at the time of purchase. While we strive to meet these estimates, delivery times are not guaranteed and may vary due to external factors such as traffic, weather, or third-party service availability.

4. On-Demand Delivery Services

E,B.I GLOBAL LLC may use third-party delivery services or freelance riders to fulfill orders. We are not responsible for delays, errors, or issues caused by these third-party providers, although we will make reasonable efforts to resolve any problems that arise.

5. Customer Responsibilities

Customers are responsible for providing accurate delivery information. If a delivery cannot be completed due to incorrect details, unavailability, or refusal to accept the order, additional fees may apply to cover redelivery or return costs.

6. Non-Refundable Shipping

Shipping fees are non-refundable once an order has been dispatched. Any claims regarding lost or damaged items must be reported promptly according to our Terms and Conditions, and resolution will be handled on a case-by-case basis.

7. Changes to This Policy

E,B.I GLOBAL LLC reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting, and customers are encouraged to review this policy regularly.

8. Contact Information

For any shipping-related inquiries, contact us at:

E,B.I GLOBAL LLC
Email: INFO@EBIGLOBALLLC.COM
Phone: +254 703 289 243